Free Coke at McDonald's!!! Yipppiee!!!
Ok, the reason I'm going ga-ga about a coke is that I am honestly impressed!
Our cook was off today; so my bro and I decided to go to McD's for a quick meal... Current offer : If they don serve your order in exactly ONE minute, they give you a free Coke! Now we ordered for a couple of burgers, fries and shakes with 2 mayos. The attendant turned the small yellow hour glass (which is kindda cute and cool) down... Within 55 seconds, we had everything on our tray except the mayo - which came in just a fraction of second after the sand in the top half emptied down.
And there it was! Without any questions asked - the attendant nicely put an extra coke onto our tray!
I mean - wow! This truly shows the importance of TAT when you talk about customer service and satisfaction. If I go to "honest" (-an A'bad chain famous for its Pav-Bhaji; that serves the most horrible Pav-Bhaji that you can find in town), and order for a baked Macaroni with Pineapple, the first thing the waiter would say is "Saab bees min. lagega".
Anyway, I like baked macaroni- so I'm ok with 20 mins, but it always takes more than that... And not just by 2-3 mins, but way more... This is not an elaborated or exaggerated incident - go and see for yourself if you wanna spend 75 bucks and half an hour of your time.
So, I am simply asking why cant some Indian do this? Not just restaurants and inns... I am talking about AAAANNNNYYYY thing at all... Cell phone customer care, bank IVR, car repair, investment consulting, PAN card application (I am happy with the passport procedure thought - good job passport office!), tax statements, anything... Anyone in India... Please give me an example of TAT oriented Customer Support... I promise to do free marketing for you through my blogs and other sources... And trust me, I am good at it!
If anyone of you know is providing service of that sort, please write a comment and let me know... If you don’t know, write a comment and crib further!
I mean - wow! This truly shows the importance of TAT when you talk about customer service and satisfaction. If I go to "honest" (-an A'bad chain famous for its Pav-Bhaji; that serves the most horrible Pav-Bhaji that you can find in town), and order for a baked Macaroni with Pineapple, the first thing the waiter would say is "Saab bees min. lagega".
Anyway, I like baked macaroni- so I'm ok with 20 mins, but it always takes more than that... And not just by 2-3 mins, but way more... This is not an elaborated or exaggerated incident - go and see for yourself if you wanna spend 75 bucks and half an hour of your time.
So, I am simply asking why cant some Indian do this? Not just restaurants and inns... I am talking about AAAANNNNYYYY thing at all... Cell phone customer care, bank IVR, car repair, investment consulting, PAN card application (I am happy with the passport procedure thought - good job passport office!), tax statements, anything... Anyone in India... Please give me an example of TAT oriented Customer Support... I promise to do free marketing for you through my blogs and other sources... And trust me, I am good at it!
If anyone of you know is providing service of that sort, please write a comment and let me know... If you don’t know, write a comment and crib further!
But for now, tarata ta ta... I'm Lovin it!!!
God bless!
P.S.
ReplyDeleteI hope the image that I edited for the post doesnot offend anyone. I apologize in advance if at all it does.
very true bro!!! no1 believes in time.. n in rajkot its like a habit of not doing things on time. .
ReplyDeleteHa Ha... I agree... Rajkot is one city where leisure is in the air aaaall the time!
ReplyDelete